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Frequently Asked Questions
Get quick answers to the most common questions about our self-adhesive lashes, shipping, and more.
How long does shipping take?
Free shipping Australia-wide typically takes 3–5 business days. Express shipping 1–2 business days is available. International shipping is usually 7–14 business days.
Are the lashes reusable?
Yes! Our self-adhesive lashes can be reused up to 10–15 times with proper care.
Do you offer international shipping?
Yes, rates start from $15 and vary by country and parcel size. Delivery times typically 7–14 business days.
Can I return my order?
30-day return policy for unopened, unused products in original packaging.
How do I apply self-adhesive lashes?
Clean your natural lashes, trim to fit, then press the band onto the lash line. No glue needed.
What if the lashes don’t fit my eye shape?
Trim from the outer corner in small amounts until they fit perfectly.
Are your products cruelty-free?
Absolutely. 100% cruelty-free and vegan-friendly materials.
Do you offer bulk or wholesale pricing?
Yes, contact us at wholesale@char.com.au with your requirements.