配送ポリシー

 

  • After the order is successfully placed and the payment is completed, the system will generally ship within seven working days (excluding Saturdays, Sundays and public holidays) according to the delivery address and payment time entered by the customer.
  • Priority is given to distribution services, We ship world wide .
    -We base in Australia and shipping via Auspost If you have any questions, please email to help@char.com.co to contact customer service representatives.
  • During the order confirmation period, after selecting the relevant delivery service, the system will prompt the customer to choose the delivery method and relevant delivery charges.
  • Free shipping is available for Australia Customer . International Customer shipping fee will be charged.
  • If the delivery service is blocked for more than seven days due to failure to get in touch with the customer, it will be deemed to have given up the goods and no refund request will be accepted.
  • If the address selected by the customer is different from the actual delivery address, the delivery will be affected and the goods will be returned. In this case, the company will not be able to refund the shipping fee, and it will not affect the refund of the order purchased by the guest. If you need to send the shipment again, the freight will be automatically set to be paid on collection.
  • If the delivery location is outside Australia, the local customs may conduct random inspections of the goods and collect customs duties. If any additional costs are incurred, or any losses caused by import and export restrictions, the company will not be responsible.
  • Our company will do its best to pack the goods to a safe condition before shipping. If the goods are unfortunately damaged or lost in transit, the company will not be responsible. If the goods purchased by the customer contain glass products or other easily damaged items, please choose the way of goods carefully.
  • If you have any enquiries, please email directly to help@char.com.co to contact our customer service staff.
  • In case of any disputes, the company reserves the right of final decision.