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Frequently Asked Questions
Get quick answers to the most common questions about our self-adhesive lashes, shipping, and more.
How long does shipping take?
Our Warehouse is located in Hong Kong.
AUS : 3-5 working days
USA : 5-8 working days
EU: 7-14 working days
Are the lashes reusable?
Yes! Our Dreaming Bunny collection and Pixie Paw Purrfection collection self-adhesive lashes can be reused up to 5-6 times with proper care.
Halo Feather collection : 5 to 10 days wear.
Fluffy Bakery collection : 24 hours day wear
Do you offer international shipping?
Yes, rates start from $15 and vary by country and parcel size. Delivery times typically 7–14 business days.
Can I return my order?
30-day return policy for unopened, unused products in original packaging.
Any broken product must be submit photos and videos proof.
How do I apply self-adhesive lashes?
Clean your natural lashes, ensure no oil and dust. Apply it under your lash. Use tweezer to press and secure your natural lash. No glue needed.
What if the lashes don’t fit my eye shape?
Trim from the outer corner in small amounts until they fit perfectly or Apply less cluster.
Are your products cruelty-free?
Absolutely. 100% cruelty-free and vegan-friendly materials.
Do you offer bulk or wholesale pricing?
Yes, contact us at cj@char.com.co with your requirements.