Our website provides you with best products and after-sales service and provides 7-days return shopping guarantee for each item (excluding "non-returnable products"). Most of the products purchased on this website can be returned in full within 7 days after the delivery sign. Please contact us before returning. Please refer to the return process for details. After we receive the returned goods, we will refund the corresponding money, see the refund process for details.
The effective time for returns and refunds is within 7 days after the customer received the item. According to the actual signing date displayed by the cooperative logistics platform, if the cooperative logistics platform does not display the actual signing date, this website shall prevail according to the delivery area, distance and other factors and the actual expiration date confirmed by the customer service staff.Text
The returned product must be in a complete, unopened and well-packaged state. The following conditions and products will not accept returns and refunds:
Products not sold on this website;
Products purchased at any store;
Products whose delivery period exceeds the validity period;
Products that have been opened or used;
Products that are not well packaged, damaged or incomplete;
Any free gifts, trial packs, or gifts;
Any discount, sale and clearance products;
Any product that is stated on the product description page that no return is acceptable;
All inquiries about pictures, introduction, packaging, retail prices, etc. on the website are for reference only, and no return or exchange of products that do not match the introduction will not be accepted. If there are products with different versions, please refer to the actual product received;
This website guarantees the purchase channel and quality, and does not accept non-quality problems, such as personal skin quality problems;
Please check the goods and the shelf life when signing for the receipt. If there is any problem, you can immediately refuse to sign. After signing the receipt, the return of non-quality problems is generally not accepted;
If there is any objection, this website reserves the right of final decision.
Our service attitude of this website is professional and prudent to ensure that the product quality is good. We will check repeatedly before the order is sent to ensure that the product is correct and the packaging is not damaged before shipment. Only the long-distance transportation process may cause damage to the goods. If this happens, please take a photo for storage, contact us on the day of receipt, and return the goods in accordance with the "return process".
After we agree to return and exchange and receive the defective, damaged, or mis-delivered product you have returned, we will arrange to ship the goods again as soon as possible according to the delivery method of your order without charging any freight. Please note that the customer is responsible for all shipping costs for returning the goods.
If the returned goods are sold out, we will return the refund of the goods to you in the original or agreed refund method.
1. Fill in our return/refund application form to apply for a return or exchange, please indicate the order number and order details, product details and other information, as well as the reason for the return or (and) refund.
2. According to the prompts of the customer service staff, provide corresponding certification or verification materials.
3.After receiving our return confirmation, please properly package the products to be returned, and attach the return order number or this email and the delivery note or order receipt.
4. Mail the return to this website; Address: 34 Patterson street, ermington,2115,Sydney,Australia,NSW
5 .The shipping cost of all returned products shall be borne by the customer, and this website does not accept the consignee to pay for the shipping.
If the application fails, the acceptance will be terminated. If the returned goods do not meet the return conditions, this website will not be responsible for sending the goods back.
We will arrange a refund as soon as we receive the returned goods; if we do not receive the return, we cannot arrange a refund. Please note that we must inspect the returned products before returning or refunding. If we find that the conditions are not met, all returned products will not be refunded. This website is not responsible for sending the products back.
In any case, the shipping cost of the original order, all handling fees and processing fees, etc. will not be refunded. We apologize for the inconvenience. We will return the total amount of the returned goods to you. If the goods you return originally came with outer packaging, accessories, gifts, special offers, manuals, invoices, etc., they must be returned together, otherwise the refund will not be processed. If we do not receive the returned gift, we will deduct the value of the gift or special offer when refunding. Please note that the customer is responsible for the return shipping fee, and the refund handling fee is not refundable.
In general, the refund can be sent back to the original or user-specified payment method and account within four to six weeks (working days) from the day the refund is confirmed after receipt of the return. Refunds will also be used by customers in the form of equivalent promotional coupons or cash coupons.
Regarding the arrangement of return and refund, if there is any dispute, this website reserves the right of final decision
If any order is returned because the address is incorrect or incomplete, the recipient does not sign or pay customs duties, etc., it cannot be delivered successfully, this website will contact the customer to check and arrange for re-shipment or refund of the payment.
Undeliverable or returned orders will be charged 25% of the original order shipping fee and the total amount of the goods as a processing fee for unsuccessful delivery, which will be deducted before the refund. If the customs does not return the mail, this website will not be able to refund.
If re-shipment is arranged, the customer needs to pay the re-shipment freight and 100% of the product/order total as a processing fee. In order to avoid additional unnecessary expenses, please fill in the delivery information carefully when ordering and check again.
First time ever I found a lashes that’s works so well with my super straight monolid lashes !! I love it so much, got so many compliments about it. I also love how I can regain the stickiness by blow dryer while I m using the same lash on the 3rd time. So far never have issue of fall off. Very different comparing other type adhesive glue.
Even tho the site says it comes in 14 days its still not here...And there isnt any mention about what to do in that case on the site of course.
Really loved these glue-free lashes! I can now give my eyes a little more oomph w/o the hassle of going to a lash salon to get it done. I can also remove it whenever I want and reuse it for so many times. A really good deal!
I can easily take and place my lash extensions underneath my natural lashes using it and makes it a lot faster than me using my fingers.
It’s great! Lashes stay on, only problem is after a day or two it is hard to reuse
I didn’t think it would actually work but it really lifted up my monolids so easily and it is very invisible.
I love the glue and it works phenomenally. A tiny bit goes a long way and is totally invisible. And ihas staying power just like advertised. The packing and mechanics of the stick is awful and creates waste. Can you please consider a tube? That work make it a 10 out of 5!
Is easy to use for my monolids. It definitely take a bit of practice. But overall it is much better than other type of film glue. Very invisible and strong hold.
As you can see, eyelid tape is obvious on my lids.
I found away to make Magic glue works. 2 layers above lash, 1 layer middle of the lid.
I just love it. How invisible it is.
Great product, I applied 3 layers, it still transparent. The key is apply tiniest amount for each layer . I will no longer use double sided tape, it was the only thing worked on me , but is visible and uncomfortable sometimes. But now Magic glue can let me open and close my eyes naturally, the level of invisibility is awesome level.
(Left eye (no Magic glue) , right eye (with Magic glue). Easy to use, a little goes a long way. Definitely worth the hype. Super invisible, just need like a chia seed dot for each layer and make sure you blend it even.
Wow - Seriously impressed. I have heavy hooded eyelids and Magic Glue works a treat. I took advantage of the Zoom call to learn how to apply correctly for my eyes. Easy to apply, and remove. New staple in my makeup kit.
Sharp, precise and easy to use! I love using it not just when putting lashes on, I also use it to tweeze my brows.
I love Char Lashes so much! It is so easy and I never have to deal with getting glue everywhere. It is so sticky and has strong hold. I use it daily and saves me so much time.
It was a good product but I see kids using it so very not recommended for children I got your magic glue as a gift so I hadn’t used it but my older friend said that it was magical
Overall, the Dreaming Bunny Collection is seen as a game changer is lash application, combining convenience with high performance to enhance the beauty routine of its users. The collection includes a variety of lash styles to suit different preferences, from subtle to dramatic looks.
I absolutely love these tweezers, they make it so much easier to apply lashes more precisely. They are good quality as well and super easy to use. A must for your makeup bag 🌷
One of the best glues for eyelids. It dries quickly and it last for long time. If you still can’t use it you’re probably using it wrong but if u use it right it’s perfect .
honestly so easy to put on and i had so many compliments saying they look so natural, definitely recommend.
No glue, no magnetic glue, no effort at all! Just apply and that's it and being able to reuse them makes them last so much longer too. The best lashes, you need them in your makeup bag!
I absolutely love this and exceeded my expectations. I love how natural it is and goes very well with every look!
Double eyelid tape never worked for me. While I was researching online for an alternative, I came across this product by Char. I was a bit skeptical at first seeing that there wasn't much reviews or exposure about it and I was really worried if it's gonna be another scam. I decided to give it a try and the whole ordering process was really nice as I was given constant updates regarding my shipment. When the product arrived, I gave it a try. While it was a little tricky at first to apply, I managed to master it quickly and WOW what can I say!!! It looks natural and the most important thing is that IT STAYED ON FOR THE WHOLE DAY. Even after rinsing it off with my makeup cleanser, my eyelids still kinda stayed in place for a couple more hours. If you're like me that is searching for a solution to uneven eyelids or to just get double eyelids, this is definitely trustable and a great product!!!!!
