Our website provides you with best products and after-sales service and provides 7-days return shopping guarantee for each item (excluding "non-returnable products"). Most of the products purchased on this website can be returned in full within 7 days after the delivery sign. Please contact us before returning. Please refer to the return process for details. After we receive the returned goods, we will refund the corresponding money, see the refund process for details.
Return Guarantee
Time Limit for return
The effective time for returns and refunds is within 7 days after the customer received the item. According to the actual signing date displayed by the cooperative logistics platform, if the cooperative logistics platform does not display the actual signing date, this website shall prevail according to the delivery area, distance and other factors and the actual expiration date confirmed by the customer service staff.Text
Return Policy
The returned product must be in a complete, unopened and well-packaged state. The following conditions and products will not accept returns and refunds:
Products not sold on this website;
Products purchased at any store;
Products whose delivery period exceeds the validity period;
Products that have been opened or used;
Products that are not well packaged, damaged or incomplete;
Any free gifts, trial packs, or gifts;
Any discount, sale and clearance products;
Any product that is stated on the product description page that no return is acceptable;
All inquiries about pictures, introduction, packaging, retail prices, etc. on the website are for reference only, and no return or exchange of products that do not match the introduction will not be accepted. If there are products with different versions, please refer to the actual product received;
This website guarantees the purchase channel and quality, and does not accept non-quality problems, such as personal skin quality problems;
Please check the goods and the shelf life when signing for the receipt. If there is any problem, you can immediately refuse to sign. After signing the receipt, the return of non-quality problems is generally not accepted;
If there is any objection, this website reserves the right of final decision.
Exchange Policy
Our service attitude of this website is professional and prudent to ensure that the product quality is good. We will check repeatedly before the order is sent to ensure that the product is correct and the packaging is not damaged before shipment. Only the long-distance transportation process may cause damage to the goods. If this happens, please take a photo for storage, contact us on the day of receipt, and return the goods in accordance with the "return process".
After we agree to return and exchange and receive the defective, damaged, or mis-delivered product you have returned, we will arrange to ship the goods again as soon as possible according to the delivery method of your order without charging any freight. Please note that the customer is responsible for all shipping costs for returning the goods.
If the returned goods are sold out, we will return the refund of the goods to you in the original or agreed refund method.
Return process
1. Fill in our return/refund application form to apply for a return or exchange, please indicate the order number and order details, product details and other information, as well as the reason for the return or (and) refund.
2. According to the prompts of the customer service staff, provide corresponding certification or verification materials.
3.After receiving our return confirmation, please properly package the products to be returned, and attach the return order number or this email and the delivery note or order receipt.
4. Mail the return to this website; Address: 34 Patterson street, ermington,2115,Sydney,Australia,NSW
5 .The shipping cost of all returned products shall be borne by the customer, and this website does not accept the consignee to pay for the shipping.
If the application fails, the acceptance will be terminated. If the returned goods do not meet the return conditions, this website will not be responsible for sending the goods back.
Refund policy
We will arrange a refund as soon as we receive the returned goods; if we do not receive the return, we cannot arrange a refund. Please note that we must inspect the returned products before returning or refunding. If we find that the conditions are not met, all returned products will not be refunded. This website is not responsible for sending the products back.
In any case, the shipping cost of the original order, all handling fees and processing fees, etc. will not be refunded. We apologize for the inconvenience. We will return the total amount of the returned goods to you. If the goods you return originally came with outer packaging, accessories, gifts, special offers, manuals, invoices, etc., they must be returned together, otherwise the refund will not be processed. If we do not receive the returned gift, we will deduct the value of the gift or special offer when refunding. Please note that the customer is responsible for the return shipping fee, and the refund handling fee is not refundable.
In general, the refund can be sent back to the original or user-specified payment method and account within four to six weeks (working days) from the day the refund is confirmed after receipt of the return. Refunds will also be used by customers in the form of equivalent promotional coupons or cash coupons.
Regarding the arrangement of return and refund, if there is any dispute, this website reserves the right of final decision
Undeliverable
If any order is returned because the address is incorrect or incomplete, the recipient does not sign or pay customs duties, etc., it cannot be delivered successfully, this website will contact the customer to check and arrange for re-shipment or refund of the payment.
Undeliverable or returned orders will be charged 25% of the original order shipping fee and the total amount of the goods as a processing fee for unsuccessful delivery, which will be deducted before the refund. If the customs does not return the mail, this website will not be able to refund.
If re-shipment is arranged, the customer needs to pay the re-shipment freight and 100% of the product/order total as a processing fee. In order to avoid additional unnecessary expenses, please fill in the delivery information carefully when ordering and check again.